Michael Santarcangelo delivers Awareness that Works™
by Jeff Kirsch In “Playing Games”, I shared some lessons that I learned while playing chess with my son. Chess is a rich example of the need for, and challenge of, planning ahead. For those unfamiliar with this game of skill and strategy, the goal is simple: Capture your opponent’s king and force him into [...]
by Jeff Kirsch Recently, my son told me a story about how he played chess with a friend at school. In his story, he said his friend executed a certain move; my son then asked me if I had ever tried that move. I was a bit confused; I’ve played chess on and off for [...]
by Jeff Kirsch How often do we take a drive and realize what we see around us? I know I can drive to and from work, or to a familiar destination and never see what is around me. I am not talking dangerously oblivious, mind you, but sometimes you miss the details of what you [...]
by Jeff Kirsch In my 13 years of experience as an auditor, I have found that the people I audit do not tell the truth. That’s right; they tell me what they think I want to hear, they encourage me to believe they are honest, and then when I investigate further I always discover it’s [...]
by Jeff Kirsch Taking pride in your service or product really gives your customers a sense of what they are getting. Getting past the sales pitch and seeing true emotions helps ease the mind of decision makers. It lets them know there is substance behind your service or product, not just show. But too much [...]
by Jeff Kirsch As adults we like to have some sense of order. We get into a routine; get up at the same time, take the same route to and from work, eat our meals, and head to bed all on a schedule. Sure, we like to think we add some randomness to our lives [...]
by Jeff Kirsch If you have ever driven through a farming community, you are sure to have seen large silos seeming to tower over the serene fields and pastures. Some of you who live in large cities may find the vast expanse of nothingness more jarring than the silos, while others who are used to [...]
by Jeff Kirsch If you have been around small children for very long, you will probably hear parents utter the phrase, “Use your words.” This is usually in response to a child having a tantrum or resorting to yelling to get attention. Parents are reminding their children that the way to communicate is through using [...]
by Jeff Kirsch How often do we trivialize an idea as t0o simple for a complex problem, or t0o complex for a simple problem? We open the discussion to invite ideas to help us reach our goal, but in the end the solution you think of first is usually what you choose to execute. It [...]
by Jeff Kirsch In a step-by-step program, how do you know which step is most important? It is fair to suggest that all steps, if outlined, are important. After all, someone took the time to distill and list them out. Regardless, However, one step stands out above all the rest: the first step. The first [...]
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