effective communication that influences people to action and builds business value
Sitting in the back of a dimly lit conference room for a client team meeting, I listened as each team member introduced themselves. I watched the reactions of their colleagues. Standing at the front of the room, the leader smiled and offered encouragement to everyone. As the line snaked to the front corner, he called [...]
The key to learning and teaching new skills lies in a three-step advancement: awareness, training, and development. These steps guide learning new skills, including effective communication, how to build better passwords, and even activities like archery and yoga. Understanding this advancement allows us to build better communication. To ease the process of change. It’s a [...]
Ever ask someone “How does a password work?” I’m curious what the response is. I’ve spent the last decade working with companies to successfully change the way people build, use, and maintain passwords. I ask that question all the time. Seldom do I get the right answer. And even then, it takes some work to [...]
A barrier to effective communication, the Perfect Message Fallacy is the misguided attempt to create one message that offers something to everyone. Despite the best effort put into the messaging, it results in no value for anyone. A message easily ignored. The gap between expectation and experience, much like the illusion of communication, leaves people [...]
This is a continuation into the exploration of business stories. Check out “Why we need better business storytelling,” “How to build better business stories,” and “Why stories need to be liberated” for additional insights. As a catalyst, I listen to and learn from the stories of others. Engaging individuals in comfortable and safe situations to [...]
Misconceptions abound when it comes to effective communication, demonstrating value, and influencing people. When everyone claims to be an expert on communication, sometimes it’s challenging to separate the wheat from the chaff. Satisfy curiosity. Simply connect with Michael. Revive the … don't delay, connect today
Michael Santarcangelo distills bright ideas to essential insights. Work starts by … learn more
