The illusion of communication leads to confusion. Communication confusion is the root of many current challenges, and Michael Santarcangelo is determined to work with individuals, teams and organizations to learn the art and science of effective communication – freeing them up to solve other problems.
While it may be impossible to personally speak to, train and guide the development of everyone who seeks the pathway to more effective communication, Michael can help by providing model overviews, essays, videos and a host of other resources to provide some insight, share some knowledge and inspire small, powerful changes.
The materials in this growing section are offered with gratitude and the invitation to connect, discuss and improve on. Fueled by a natural and insatiable curiosity, Michael is focused more on finding the right answers than being right. Hopefully these materials provide insights and form the basis of actionable steps to turn confusion into the confidence to practice effective communication and experience all the benefits that brings.
Explore. Engage. Share. Connect. Improve.
System to Effectively Communicate Value
Using and building on these models and concepts is encouraged. Share them freely, attribute them to Michael and contribute to the conversation. In fact, if you want help and guidance from Michael to use these materials in a presentation or build on them for a solution, reach out and connect.
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Essays, Papers and Topical Resources
These are the published and current papers and expanded resources Michael is currently working on – or the anticipated release dates. Newsletter subscribers get advance access and the opportunity to review and comment prior to publication.
The Problem with Passwords
Anticipated: March 2013
“Telling people what to do without showing them how is a recipe for disaster” – Michael Santarcangelo
The oft-maligned password is the workhorse of authentication. Before calling for the demise of passwords, the sensible approach requires stepping back to consider the problem with passwords. Diagnosis is a necessary step before finding a cure, if, in fact, a cure is needed.
The underlying challenge to productive discussions — and diagnosis — of passwords is poor communication coupled with a lack of fundamental knowledge about authentication and people. More to the point, many of the current challenges blamed on people are more the result of lousy communication than a “people problem.” Closer examination reveals that people are involved in three distinct aspects of passwords, and individual use is not the largest challenge.
Weary of cliches with regards to passwords, people and solutions, the purpose of this paper is to reframe the challenge, reintroduce fundamental concepts and share new insights. This structures a more productive conversation to explore how to make better use of existing solutions while speeding the path of future technologies and approaches to satisfy anticipated needs.
The Fallacy of Controls
Anticipated: April 2013
Driving Organic Growth
Anticipated: May 2013