Michael Santarcangelo delivers Awareness that Works™
by Julie Fuggett Clear, concise, well-written e-mails can be the key to getting what you want, but have you ever considered that they can also save you time, headaches, and even keep you out of hot water? During the incident handling process, we all know that communication is key. Everyone on the incident handling team [...]
By Ron Simmons Do you have a documented and tested incident handling program? To my surprise, some a majority of companies lack this basic necessity. Putting something in place may take some time, but here are some tips and suggestions to help get started. Define: incident For those familiar with ITIL (Information Technology Infrastructure Library), [...]
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