Michael Santarcangelo delivers Awareness that Works™
by Martin Fisher Those who know me have come to expect me to “correct” them whenever they say “manage people”. “Objects are managed, people are led,” is my usual retort. Sometimes I am met with a blank look, sometimes with a exasperated grimace, and sometimes (and not nearly often enough) by a questioning stare. “What?” [...]
by Ioana Justus In my last blog, I talked about how to build trust with a customer, and the advantages of doing so. By building a relationship of trust, communication becomes more open, allowing the customer to feel comfortable sharing their needs, and allowing the IT service provider to better customize service and anticipate needs. [...]
by James Costello There are lots of ways to be a good contributor to a project, but there are also a lot of ways to be a poor contributor. I’ve been involved with a few of these of late, and am guilty of some and frustrated by others. My examples: 1. Don’t respond to someone [...]
The last article in this series explored the top three reasons why group have a tendency to reinvent the wheel (read it here, or the entire series started here). And now, some solutions: Beyond the frustration caused by an approach that simply recreates the wheel, the result is often a solution that is not trusted [...]
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